These policies pertain to the common and shared areas of Remedy Counseling Center. Please check with your independent provider regarding their COVID-19 policies.

The COVID-19 (novel coronavirus) has impacted us all in the way that we are living our lives, providing services, and conducting business. We are all in this together. Remedy Counseling Center is monitoring recommended practices for organizations like ours and instituting additional methods to minimize exposure to the virus in our daily routines.

As the news surrounding COVID-19 (the disease caused by the coronavirus) evolves, our main priorities remain the same — to walk alongside our clients to optimize your health and well-being.

There is a lot of information out there about COVID-19 and/or the coronavirus. We do not take the position of providing medical advice; therefore, to educate yourself, please visit the following links:

• Center for Disease Control (CDC)

• World Health Organization (WHO)


Remedy Counseling Center will continue to follow CDC and local health agencies’ recommendations to reduce risk of exposure to COVID-19. The following is an outline of Remedy Counseling Center’s plan to adhere to the CDC’s recommendations for social distancing, cleaning, and sanitizing. These guidelines will be implemented and adhered to as long as it prudent to do so. They will be evaluated and changed as needed.

1. Masks/face coverings will be required when entering the building. Masks/face coverings will be worn in offices where the recommended 6 ft of social distancing cannot be adhered to. Masks are available for those who do not have one.

2. We encourage all clients to use hand sanitizer or wash their hands upon entering the building.

3. We ask all clients who are sick or have a known exposure to stay home. Telehealth sessions are encouraged for these clients.

4. We will do “no touch” payments until further notice. If the the credit card terminal is used, it will be sanitized with disinfectant after each use.

5. The lobby/waiting room will remain closed until further notice. If you have an in-person session scheduled please wait outside until your counselor comes to get you. Once the waiting room opens, only clients with scheduled appointments will be allowed in the waiting room.

6. Office furnishings will be moved or rearranged to allow for 6 ft of distance between client and provider during face to face sessions.

7. If your a child has an appointment, parents will need to wait outside. Children using the playroom for play therapy should enter from the back entrance.

8. Cleaning and Sanitizing

a. Hand sanitizer will be made available at the front of the office for use. Providers are recommended to have hand sanitizer in their individual offices.

b. As is our normal practice, antibacterial soap and paper towels are available in the bathrooms and playroom.

c. All common area surfaces will be thoroughly cleaned at the beginning and end of each day, and frequently throughout the day.

d. The front door, bathroom doors, sink, and toilet will be sanitized at least once an hour; more frequently if needed. We will also spray sanitizing spray several times throughout the day.

e. Trash can lids have been removed to reduce commonly touched surfaces.

f. Bathroom lights should remain on through the day. This allows the fans to run continuously and reduces commonly touched surfaces.

g. Playroom. Hand sanitizer, anti-bacterial soap, and paper towels will be available.

h. The playroom, including all hard surfaces (table, chairs, door handles, kitchen) must be wiped with anti-bacterial cleaner, and toys sprayed with disinfectant between sessions.

i. Ultrafine Particle reduction filters for the furnace (Filtrete MPR 2800 Healthy Living Ultrafine Particle reduction) have been installed and will be changed every 30 days (recommended is three months).

j. HEPA air purifiers are located throughout the common areas in the building.

k. Individual providers are encouraged to clean/sanitize all hard surfaces (door handles, door frames, tables), and soft surfaces (couches/chairs, etc.) between sessions.


a. Telehealth services continue to be available to reduce the risk of exposure.

These policies will be implemented and remain in effect unless, or until there is a substantial change in the recommendations from the State of Idaho, our local health district, the CDC, or the WHO.